Privacy Policy

Introduction

If you are a Pickleloolly customer, subscriber, or visitor to my website, this policy applies to you and I encourage you to read it carefully. I have set out below everything you could ever wish to know about how I collect, use and store personal information from my customers and followers. However if you still have any questions after reading this, please contact me. 

Personal information I collect 

When you contact Pickleloolly via my website, by email, phone, Facebook, Instagram or in person, you might provide me with details such as your name, address and email address. This is most likely to be when you are ordering, or discussing a possible order. 

When you purchase a personalised gift you may also provide other relevant information so I can complete your order with the correct personal details.

When you visit my website some information from your computer or mobile device, including, but not limited to, your browser type, operating system, IP address and the domain name from which you accessed the site may automatically be collected. This is covered in more detail at the end of this policy under “Cookies”.

IMPORTANT NOTE: I never have access to your financial information when you make payments via Paypal or bank transfer. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.

How and Why I collect information

I treat your privacy and integrity very seriously so I only collect and use information for the following reasons:

  • To fulfil my contractual obligations to you when you purchase from me.

  • To provide a service you requested, to operate my business (eg completing my tax return) or to improve my ongoing customer service.

  • Otherwise in accordance with the law.

Whenever you order from me, either directly, via my Facebook page, Instagram or through my online shop, I need sufficient information about you to enable me to process the order, provide customer support and settle disputes (though I would very much hope there are never any of the latter!).  

If you get in touch via the contact form here on my Website I will assume you are giving me consent to use the information you provide so I can reply.

My website has cookies enabled to improve the site and enable me to deliver the best possible service and customer experience. You can find out more about my cookies below.

Who has access to your information

Aside from the trusted third parties mentioned below this is simple - just me! 

As designer - maker, (not to mention photographer, marketing rep, accountant, packer and customer service person) for Pickleloolly, I am the only individual who ever has access to your information, and I never, ever pass this on to anyone else. 

If you shop on Etsy, they will hold information about you. They take the security of your data very seriously. All credit card information sent to Etsy is encrypted using SSL technology and stored in a PCI compliant environment. Etsy follows industry standards to protect other payment and personal information, both during transmission and after it is received. You can read their Privacy Policy here.  

If you pay me using PayPal, they will hold information about you. They take the security of your data very seriously, using secure servers and the maximum level of SSL encryption protection commercially available. You can read their Privacy Policy here.  

If you get in touch via Facebook or Instagram they will hold information about you. They take the security of your data very seriously. Facebook is certified under the EU-US Privacy Shield framework. You can read their Privacy Policy here

How I use your information

If you make a purchase from Pickleloolly I will use the information you have provided to get in touch if I need to update you on your order. I may need to clarify some details or suggest alternative design options and you may have asked to see photos of the finished item to check you are delighted, before I ship it. I will then use your address information to make sure your purchase reaches you safely. If your parcel gets damaged or lost during shipping I will use your contact details to chase it up with my Shipping provider, Royal Mail, and if necessary to make a claim so I can either replace the item for you or provide a refund. 

I retain information about completed orders to comply with tax legislation.

If you have completed the contact form on my website, or got in touch via Facebook or Instagram messaging, you can expect to hear from me using the contact information you've provided.   

How I store information

I keep an electronic spreadsheet of all my customers and their orders. This is held on my password-protected computer which is only used by me. My computer lives on my desk which sits in my craft room at home. It isn’t portable… so I will never accidentally leave it on a train!! 

I use this spreadsheet to efficiently carry out my business and provide a high level of customer service, so I can recall previous orders and potentially create something to match if you request it. I will retain the information for accounting and tax purposes for 7 years.

I keep proof of postage receipts with addresses on for up to a year. However these do not include customer names. These are stored securely in my craft room.   

Your rights

You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred, unless I need them for legal reasons.

You may object to me processing some of your information based on my legitimate interests and to receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using your information or if I need it for legal reasons. In these instances I would clearly explain why I need to retain your information.

Finally, if you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

There's a helpful article you can read on the Which? website if you want to find out more about the General Data Protection Regulations ( GDPR). Find it here.

Cookies

My Pickleloolly website uses a number of cookies. A cookie is a small file of letters and numbers that I put on your computer if you agree. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and my website services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of the website.

My Pickleloolly website uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that I store about you may be linked, by me, to the information stored in and obtained from cookies. If you prefer not to allow cookies you can change your preferences in your browser to restrict or block them, however if you disable cookies some features of the Pickleloolly website may not operate properly and your online experience may be limited. 

I also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. I use the information I get from Google Analytics only to improve my Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. I do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

How to contact Pickleloolly

For purposes of EU data protection law, I, Corinne Walkley, am the data controller of your personal information. If you ever have any questions, concerns or change your mind about what information, if any, you want me to hold on your behalf, just email me at info@pickleloolly.com, use the contact form on my Home Page or mail me here:

Pickleloolly

10 Dalgliesh Way

Asfordby

Melton Mowbray

Leicestershire

LE14 3RX 

Last updated: 8th February 2024